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Returning Merchandise
Onlinecomponents.com accepts merchandise returns subject to the policy and process outlined here. Upon completing the return process, we will replace the product or refund your money at your option.

Return Policy
  1. All claims of shortages or damaged product must be reported within 30 days of invoice date.
  2. A restocking fee of $15 or 15% (whichever is greater) may be applied for returning products except in cases of damage, defect or incorrect quantities.
  3. Do not return merchandise without receiving instructions from onlinecomponents.com; shipments without an RMA number may be refused by our Receiving Dock.
  4. Full credit for returned product will be issued at the discretion of onlinecomponents.com after inspection of product and/or count by our Receiving Department.
  5. All product returns are at the sole discretion of onlinecomponents.com.

Return Process
  1. Complete the below form to initiate our Return-Merchandise-Authorization process (RMA) for replacement or refund of your order.
  2. After submitting this form an email confirmation will be sent confirming your request and outlining the next steps in the approval process.
  3. Do not return any merchandise until you have received a RMA number and instructions on where to send the merchandise.


Already Registered with us? Click here to initiate our easy-return process from your past orders
Start by entering the Destination Code in the box below:
Destination Zip    
    
*Then fill in *ONLY ONE Box below.
1) Invoice #     
or
   *Correct: A12345, Not Correct: B12345-02
2) Order #
or
   *Example: 645432
3) PO #
   *Correct: 845FG, Not Correct: PO#845-FG
Reason for Return: